Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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Work Flexibility: Hybrid

On Site Location: 2 Medicorum Place, Waterdown, ON

Shift: Monday - Friday, 9:30 AM - 6:00 PM ET

Contract Tentative Duration: 06/01/2024 - 09/30/2025

Come join Stryker, one of the world's leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

• Data managers. People who enjoy compiling, organizing and consolidating large volumes of data and reports.

• Business-oriented evaluators. People who effectively interpret information to demonstrate the effects of business initiatives, regulation and industry trends for sales, management and leadership teams.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What You Will Do:

The EDI Coordinator is responsible for organizing and coordinating the EDI order platform in its entirety, ensuring that we maximize EDI order workflow automation efficiency, order accuracy as well as continue to improve EDI capabilities to enhance customer experience. Additional responsibilities may require you to:

• Oversee daily EDI volumes to ensure all sales orders flow through process to completion prior to shipment cut off times.

• Proactively monitor workflows to ensure customers receive accurate and timely EDI orders, acknowledgements, ASNs, Invoices, and other applicable EDI transactions.

• Maintain regularly updated EDI work instructions and Standard Operating Procedures; ensure new customer EDI registrations are executed in a timely and accurate manner.

• Collaborate with Purchasing, Marketing and Master Data to ensure GHX All-Source Catalogue is regularly updated to reflect current and active item product codes.

• Partner with Customer Service Agents to ensure seamless service for GFAX, email and telephone orders/requests.

• Review and resolve all customer complaints and issues related to EDI.

• Collaborate with Information Systems and Customer Service Management to continuously improve EDI technology and process efficiency.

• Proactively contact non- EDI customers (GFAX/Email/Phone) to transfer to integrated EDI sales ordering.

• Analyze EDI trends and proactively proposes action/improvement plans to Customer Service Management Team.

What You Need:

Required :

• Post-Secondary Education

• 3+ years' experience in a supply chain or customer service environment

Preferred :

• Previous experience working with EDI

• Experience in the medical device field

• Bilingualism (French and English)

Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered. About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.