NOSC Infrastructure Tier II Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking an experienced Tier II NOC Engineer to support a 24x7x365 enterprise operations center. The Tier II NOC Engineer will be responsible for monitoring network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure. The successful applicant will serve as an on duty and on call technical resource to resolves complex issues and to support staff.

The Tier II engineer will work one of various shifts between 6am – midnight, Mon – Fri. **Must be flexible and able to be on-call when scheduled.

The work location for this position is the Nebraska Ave Complex (NAC) in Washington, DC, currently with telework authorized with a signed telework plan agreement. The candidate must live in the National Capital Region (NCR) commuting area (Washington DC, Maryland, Virginia area) and be able to commute to the NAC when required.

More About the Role

• Provide subject matter expertise for LAN, WAN, firewalls, and other network technologies.

• Train junior NOC engineers via knowledge transfer and creation of knowledge articles.

• Investigate and diagnose incidents to restore failed network services as quickly as possible, ensuring all steps or appropriately documented in the ticket.

• Lead root cause analysis and suggest resolutions for network infrastructure problems.

• Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix

• Assess and implement Change Requests as needed in accordance with the Change Management process.

• Work with vendors to resolve issues when required (RMAs).

• Notify Govt Leads, Watch Officers, and other stakeholders of high impact/priority failures using the appropriate escalation procedures.

• Should be able to determine rather an incident or service request should be generated.

• Performing Layer 2 to Layer 3 Site Upgrades

• Able to perform task according to teams SLAs.

• Must be able to follow standard operating procedures and job aids.

Required Qualifications:

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred.

• Bachelor’s degree and 8+ years’ experience in a related field (Equivalencies include High School Diploma/GED + 14 Years’, or Associate degree + 12 Years’, or a Master’s degree +3 Years’ experience)

• Router maintenance, switching, router experience and related protocols.

• Has working knowledge of following tools: HPNA, Spectrum, ServiceNow, CAPAM, CAPM, Splunk, Grafana or similar tools/platforms.

• Previous experience supporting Palo Alto firewalls (configuring, troubleshooting, etc.)

• Previous experience supporting Blue Coat proxies (configuring, troubleshooting, etc.)

• Previous experience using ServiceNow or similar ticketing systems.

Preferred Qualifications:

• Previous experience supporting Zscaler (configuring, troubleshooting, etc.)

• Previous experience with SDWAN

• Previous experience with LAN to LAN VPN.

• Desired Certifications: CCNA, CCNP, ITIL Foundations, Security +, Azure Fundamentals, AWS

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$64,400 - $135,100