Syracuse University’s D’Aniello Institute for Veterans and Military Families (IVMF) seeks a dynamic Enrollment Operations Coordinator (EOC) poised to lead and elevate our enrollment processes to the next level of efficiency and effectiveness. The EOC will collaborate with a group of 3 to 4 coordinators to orchestrate the enrollment journey in strict adherence to IVMF's internal protocols and sponsored-funding mandates. In this multifaceted role, the EOC will spearhead all facets of participant enrollment for IVMF programs, orchestrating each step of the process with an unwavering commitment to excellence. Beyond the operational realm, the EOC will actively engage in hosting informative virtual sessions and leverage expertise in customer experience to ensure seamless interactions and maximal engagement.

EOC responsibilities extend to partnering closely with the Manager of Enrollment Services and program stakeholders to achieve ambitious recruiting and enrollment objectives. Integral to this mission is the responsibility for refining and upholding standard operating procedures, as well as pioneering innovative protocols to optimize our operations continuously. Moreover, the EOC will curate and maintain a suite of reference materials to remain agile and responsive to evolving program, system, and organizational requirements. Proficiency in customer relationship management (CRM) tools will be essential in order to collaborate with colleagues across Data Services, Quality, Measurement and Evaluation, IT, and Communications to shape requirements and streamline processes.

We seek a candidate with a proven track record in program management, adept at navigating complex operational landscapes and orchestrating cross-functional initiatives with finesse. As the primary liaison with stakeholders ranging from program portfolio leaders to veteran service organizations, the EOC’s exceptional communication and interpersonal skills will be instrumental in fostering robust partnerships and driving collective success.