COMPANY OVERVIEW

Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social drivers of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build to our outreach operations, is in service of this one central vision.

WHO WE ARE

We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.

PROGRAM MANAGER

POSITION SUMMARY

We are seeking a highly organized and talented Program Manager to join our growing organization that helps health plan members live their healthiest lives.

In this position, you will work closely with Sr. Program Managers by assisting client onboarding activities (implementations), help to engage, and maintain that relationship over the long-term as well as provide updates and communications. Similar to the role of an Account Manager, the Program Manager assists with maintaining the BeneLynk’s existing relationships with clients so that they will continue using BeneLynk’ s products and services and identifies opportunities to expand services (i.e., upsell). The Program Manager will help track costs and forecast factors that affect budgets, spending and revenue. The role performs activities that help the client and BeneLynk team deliver the services and solutions that achieve defined goals throughout the business relationship. Ensures goals are met and/or exceeded in order to build strong client relationships to maintain current business and assist with expanding and acquiring new business. Medicare/Medicaid experience desired.

Overall, this role is highly visible and provides support for all day-to-day needs for assigned clients. Including client program implementations, education, communication, and supports change management internally and with the client.

Key Responsibilities

• Comprehend implementation scope and work with stakeholders and functional leads to define and communicate expectations and requirements for the implementation.

• Regularly communicate with clients to ensure that all their needs are understood and addressed. Respond promptly to client requests, concerns, and inquiries.

• Collaborating with various internal departments to ensure that they fulfill all client requests.

• Resolving issues and ensuring that all requests are satisfied and keeping track of all processes that pertain to the client's desires.

• Acting as the client's representative within BeneLynk to ensure that their demands are met with a focus on improving the client and their members’ experience.

• Monitor account performance and address any issues promptly.

• Anticipating client needs and/or concerns to control, maintain and advise regarding opportunities and/or issues.

• Collecting and analyzing data concerning the client’s member behaviors to understand changing needs.

• Provide support or coordination for assigned client implementations: to include scope, timing and tracking of deliverables.

• Regularly provide updates on work progress, obstacles, and overall performance with execution and progress toward delivery

• Work closely with Senior Program Manager to support Sales, Product, Technology, and Operational team leads to ensure program implementation needs are delivered.

• Assist in the preparation of proposals, presentations, and reports. Review and send scheduled reports to client.

• Adhere and maintain alignment on Service Level Agreements (SLA) within the contract.

• Track the overall program goals, progress, risks, and mitigations weekly.

• Other duties as assigned.

  Qualifications

• Education- Bachelor’s Degree or equivalent work experience.

• Experience- 2 years’ experience working for a member advocacy company (BeneLynk or similar), healthcare or similar industry with focus on client management, project management, or program management.

• Communication- Strong oral and written communication skills, including a demonstrated ability to deliver clear communications that deal with complex scenarios, and ability to effectively communicate with all levels of leadership, staff, and external contacts.

• Work Style - Ability to work collaboratively and independently as the circumstances require an individual who is self-motivated and detail-oriented.

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Activities – While performing the duties of this job, the employee is frequently required to remain in a stationary position as well as communicate ideas to others. The employee is occasionally required to move about their office space.

• Weight Lifted/ Force Exerted – The employee’s job does not require weight to be lifted or force exerted.

  WORK ENVIRONMENT

  Remote (but may require up to 10% travel)

  POSITION TYPE/EXPECTED HOURS OF WORK

  Full-time

  HOURS

  Exempt (TBD by Hiring Manager)

  SALARY

  Based on Experience

  Starting at $68,000 annually

  EMPLOYEE BENEFITS

  We offer competitive salaries and benefits here at BeneLynk, as we truly value our employees and the amazing work that they do each day. Please see below for a list of some of our awesome employee benefits:

• Annual Bonus Incentives

• Medical, Dental, Vision and Employee Assistant Program Benefits

• 401K Match

• 15 Paid Days Annually

• Excellent Growth & Advancement Opportunities

  EMPLOYEE PERKS

  Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.

• Monthly Company Town Hall Events:

• We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!

• Monthly Internal Mental Health Newsletters:

• Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.

• Monthly Streaming Services Perk:

• Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to $12 per month for any streaming service subscriptions that you currently have.

• Tickets at Work Perk:

• Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk!

• Monthly Lunch & Learn Events:

• Meet key members of our Senior Management team through engaging Lunch & Learn sessions monthly. Lunch is on us for those employees that sign up!

• Monthly Bene-Verse Events:

• We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!

  EEO STATEMENT

  At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.

  It is BeneLynk’ s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.

  If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.

  E-VERIFY

  BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

  *Offer of employment is contingent upon the results of a required background and drug screening. *