Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Deposits Portfolio Marketing team focuses on customer engagement, while reducing attrition. This team owns all portfolio customer communications across all products and multiple channels (Email, Site Marketing, and Digital). This role is responsible for collaborating with the team and cross-functional partners by helping the Portfolio Marketing team support the various compliance components.

What You’ll Do

• Oversee Marketing claims for all of Deposits and work cross-functionally on the full end-to-end claims approval process

• Help maintain all controls and processes for Marketing Campaign Execution

• Collaborate with management to identify compliance issues and corrective action plans and communicate the scope and severity of identified concerns to the applicable level of management.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Leads cross-functional work streams to drive process improvements and enhancements.

• Assists Portfolio Marketing team in discrete portions of larger projects.

• Assists the Portfolio Marketing team with campaign execution tasks

How You’ll Do It

• Communicates and collaborates with Portfolio Marketing team partners in the first line of defense regarding compliance risks and controls.

• Ensures compliance issues are brought to the attention of senior compliance professionals and the Portfolio Marketing team

• Support the business in operationalizing legal and regulatory requirements.

• Maintain a high level of awareness and knowledge of regulatory compliance requirements and assist in the identification of compliance risks.

• Manage the activities of the Compliance staff (direct/indirect) and take responsibility for the overall integrity and quality of the work product.

• Create and maintain work product and supporting documentation.

• Communicate results and/or concerns verbally and in writing.

• Monitor and validate the status of corrective actions taken by business partners to remediate concerns

• Review and investigate elevated complaints as key Compliance point of contact in areas such as DCC/EOCA, review tracking and trending, and assist business with identification of process improvements to mitigate compliance risks identified by complaint analysis

• Evaluate, monitor and/or test the adequacy of business processes and practices with respect to risks, controls, and regulatory requirements, and identification of gaps and issues

• Have a pulse on customer complaints and breakage areas to enhance and optimize the communications

Qualifications You’ll Need

The Basics

• Bachelor's degree in any field

• 4+ years of experience in project management, compliance, risk, operations, governance, or related field

Bonus Points If You Have

• 4+ years of experience in marketing communications is HIGHLY RECOMMEND

• 6+ years of experience in compliance, law, risk operations, governance, or related field

• In lieu of a degree, 8+ years of experience in compliance, law, risk operations, and governance

• Experience as a lending, deposits certified regulatory compliance manager or project management professional

Application Deadline:

The application window for this position is anticipated to close on Apr-09-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.