Reference #: R31259 As the Field Service Engineer, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

What you will accomplish together with us:

You will provide service and customer support during field and inhouse visits or dispatches.

You will manage all on site installation, repair, maintenance and test tasks.

You are able to diagnose errors or technical problems and determine proper solutions.

Produce timely and detailed service reports.

Ensure the timely and correct documentation of processes.

You are able to operate vehicle in a safely manner and use field automation systems.

You will follow all company's filed procedures and protocols.

Cooperate with technical team and share information across the organization.

Comprehend customer requirements and make appropriate recommendations / briefings.

You will contact customers concerning processes of the customer file.

You have the ability to build positive relationships with customers.

What will convince us:

Bachelor's degree in an Electrical/Electronic discipline, minimum of an Associate's degree or equivalent combination of industry experience and technical/military training.

You have 2+ years of proven field service experience.

Ability to troubleshoot, test, repair and service technical equipment.

You are Team spirited and have high customer orientation.

Familiarity with mobile tools and applications.

You posse excellent organizational and communication skills (both written & verbal) are essential to meet the requirements of this role.

You have familiarity with automation platforms (i.e., Allen-Bradley, Emerson, and Siemens) is a plus.

You are proficient in MS Word, MS Excel, MS PowerPoint, and Visio.

We value:

Social Skills and Perceptiveness: Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Collaboration with other regions Tactical leads/Specialist to forward lessons learned.

Project management skills: to coordinate and schedule resources to achieve objectives within a given timelines.

LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.

Identification with our core values: Sustainability, Openness, Enjoyment.

What We Offer:

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development:Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings Worklife Balance:Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start:Comprehensive onboarding, including a virtual online platform Welcoming Culture:Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network" Health & Well Being:Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment:Working in smart buildings with the latest technology and equipment. Retirement Savings Plan:401 k (with generous company match) Flexible Spending:HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits:Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate Additi nal/Optional:Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.