Emergency Services Counselor

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Emergency Services Counselor

Salary

$52,755.00 - $86,020.00 Annually

Location

7464 Tidewater Drive, VA

Job Type

Permanent Full-time

Job Number

12081

Department

Community Services Board

Division

Crisis & Recovery Services

Opening Date

05/01/2024

Closing Date

Continuous

• Description

• Benefits

• Questions

Description

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking to hire an Emergency Services Counselor whose primary objectives are to assess individuals in crisis to provide or link the individual and/or significant others with needed mental health services in the least restrictive setting, thus diverting individuals, when possible, from State Hospital care to community-based care.

Essential Functions

Essential functions include but are not limited to:

• Evaluates crisis telephone calls and determines the type of response needed including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referral.

• Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital emergency rooms, agency offices, residences).

• Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders in accordance with mental health services policies.

• Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the consumer's history, behavior and least restrictive treatment alternative.

• Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.

• Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.

• Identifies staff training needs and recommends strategies to meet those needs.

• Assists in the development and implementation of special projects, policy development or revision.

• Performs other NCSB-related duties as assigned.

Education/Experience

Master's or Doctoral Degree with an associated professional license or educational attainment that would be required to achieve the following in the future: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Psychologist (LCP), Psychiatric Nurse Practitioner or Psychiatric Clinical Nurse Specialist, MD/DO, or a Bachelor of Science in Nursing - Registered Nurse(BSN) with five years' experience.

Two years supervised experience in directly providing mental health services.

Preferred Education:

A Master's Degree that is eligible to become a, LCSW (Licensed Clinical Social Worker), LPC (Licensed Professional Counselor), LMFT (Licensed Marriage and Family Therapist), and LSATP (Licensed Substance Abuse Treatment Practitioner).

The ideal candidate should have experience working with SMI clients who are in crisis in community settings.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.

• Must be certified or certifiable in Basic Life Support and first aid training.

• LPC, LCSW, LMFT, LCP, or license eligible preferred.

• Certified Preadmission Screening Clinicians preferred.

Work Schedules :

Sunday -Thursday

Evening Shift 4:00 pm – 12:30 am

Overnight Shift 12:00 am – 8:30 am

Tuesday – Saturday

Evening Shift 4:00 pm – 12:30 am

Overnight Shift 12:00 am – 8:30 am

Signing Bonus : This position is eligible for a $5,000 signing bonus.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

  If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

  If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

  NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

  02

  Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

  03

  If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

  04

  Please select the highest level of education you have completed.

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

  05

  Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

• Yes

• No

  06

  How many years of experience working with clients who have a mental health/substance abuse or co-occurring diagnosis?

• I have no related experience.

• I have some related experience but less than 2 years.

• I have more than 2 years related experience but less than 4 years.

• I have more than 4 years related experience.

  07

  Do you have a current unrestricted licensure by Commonwealth of Virginia as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Clinical Psychologist.

• Yes

• No

  08

  Do you have a valid driver's license?

• Yes

• No

  09

  Please provide the name, email address, and phone number of your current or most recent supervisor

  10

  Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

  11

  Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

  Required Question

Agency

City of Norfolk

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