NY HELP No

Agency Senate, NYS

Title Constituent Services Manager

Occupational Category Health Care, Human/Social Services

Salary Grade 14

Bargaining Unit M/C - Management / Confidential (Unrepresented)

Salary Range From $50000 to $60000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 35

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 322 8th Avenue

City New York

State NY

Zip Code 10001

Minimum Qualifications The office of Senator Brad Hoylman-Sigal is dedicated to serving the constituents of the 47th Senate District. As the constituent services manager with a background in social work, you would play a crucial role in assisting constituents navigate government services and advocating for their interests.•Master’s Degree in Social Work (MSW) from an accredited institution.•Licensed Clinical Social Worker (LCSW) in the state of New York preferred.•Previous experience in constituent services, social services, advocacy, or community organizing is highly preferred.•Excellent organizational skills and attention to detail, with the ability to manage and track multiple tasks simultaneously. •Strong communication skills, both verbal and written, with the ability to effectively interact with individuals from diverse backgrounds.•Knowledge of local, state, and federal government structure, processes, and resources; or commitment to learning.

Duties Description 1.Constituent Assistance: Provide direct assistance to constituents in navigating government agencies, programs, and services at the local and state level. This includes addressing concerns related to housing, healthcare, social services, and other relevant issues.2.Case Management: Manage a caseload of constituent cases, ensuring timely follow-up and resolution of inquiries and concerns. Keep detailed records of interactions and outcomes to track progress and identify trends.3.Community Outreach: Engage with community members through outreach events and meetings to provide services and information on resources. Gather feedback on community needs and priorities through community engagement.4.Communication: Respond to constituent inquiries via phone, email, and in-person meetings with professionalism, empathy, and attention to detail. Answering phones in the district office will be an important responsibility.5.Collaboration: Collaborate with other members of the Senator's staff to coordinate constituent services and support the overall goals and initiatives of the office. Additionally, will collaborate with colleagues at other levels of government and in relevant local community organizations.

Additional Comments •Salary range from $55,000 to $65,000. •Comprehensive benefits package, including: medical, vision, and dental insurance; Pension and other retirement benefits; generous paid time off; parental leave, and more.•Opportunities for professional development and advancement.•One remote day a week.To apply, please submit a resume and cover letter to the chief of staff, Samuel Vasquez Martinez at svasquez@nysenate.gov.This recruitment will remain open until filled.The New York State Senate is an Equal Opportunity employer that values a diverse and equitable workplace. We do not permit discrimination based on race, age, creed, color, religion, gender/sex, military status, sexual orientation, marital status, familial status, national origin, predisposing genetic characteristics, or physical or mental disability, domestic violence victim status, arrest/criminal conviction record, pregnancy and related conditions, gender identity or expression, sexual harassment, immigration status, or hair texture or protective hair styles.

Some positions may require additional credentials or a background check to verify your identity.

Name Samuel Vasquez

Telephone n/a

Fax n/a

Email Address svasquez@nysenate.gov

Address

Street 322 8th Avenue

City New York

State NY

Zip Code 10001

Notes on Applying To apply, please submit a resume and cover letter to the chief of staff, Samuel Vasquez Martinez at svasquez@nysenate.gov.