IT Client Service & Support Co-op - Summer 2024 Mason HQ, 7555 Innovation Way, Mason, Ohio, United States of America Req #1963 Wednesday, February 28, 2024 AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure's Isolator Synergy Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure's AtriClip Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure's Hybrid AF Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure's cryoICE cryoSPHERE probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.We foster a culture of inclusion by embracing diverse experiences and individuals where everyone's authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally. POSITION SUMMARY: The Co-op in our IT Service and Support organization will play a key role in projects on our IT Roadmap that will result in improved efficiency and employee experience for our environment. We are in the process of revamping our imaging solution and deploying iPad kits to our Sales team. The role will work closely with IT technical leadership as well as our employees to ensure adoption of technical changes. As a Client Service & Support Co-op, you will work with an agile team to provide technical support and customer service on company supported computers, devices, applications, and platforms. You will play a critical role in the overall success of the IT team and each day will bring new challenges and tasks in a fast-paced environment. ESSENTIAL FUNCTIONS OF THE POSITION: Work closely with the Sales team to rollout, train and support the use of new technology. Provide technical support and troubleshooting to physical hardware, software, and mobile devices Support and maintain user account information including rights, security, and system groups. Maintain thorough and accurate documentation of ticket status and resolution. Configure and install PCs, network printers, peripherals, and software. Provide in-person and remote support to employees at all levels of the organization. Implement and maintain network standards and guidelines; utilize tools such as imaging software, Active Directory, Remote Desktop, Intune, and Entra AD. Leverage cloud solutions for application management. Collaborate with IT Teams to maintain Intune and Autopilot efficiencies. Provide training, guidance, and support to clients. Operate and support audio/visual equipment. Create and maintain documentation as it relates to system configuration, processes, service tickets and knowledge articles. Contribute to various technology related projects. Other duties as assigned. ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION: Regular and predictable work performance. Ability to work under fast paced conditions. Ability to make decisions and use good judgment. Ability to prioritize various duties and multitask as required. Ability to successfully work with others. Additional duties as assigned. BASIC QUALIFICATIONS: Pursuing a degree in computer science with an interest in learning cloud, desktop, mobile, networking, and active directory technologies. Relevant technology certificat