Specialty Operations Business Support Specialist The Specialty Operations Business Support Specialist is responsible to provide process, systems, and third-party supplier support to all lines of business within the commercial, retail and wealth divisions, Comerica Canada, and Comerica Mexico, both global and nationally. This position will assist clients, operations teams, technology teams, and third-party suppliers with process and system training to new and existing customers, serve as an IT liaison for escalation of system related issues, perform processing partner oversight, conduct required business support risk audits, and provide customer and colleague support and resolution for system related issues reported on the specialty lending portfolio for the benefit of all designated business lines, credit teams and external customers. In addition, this position is responsible for creating process and system documentation, business presentation and training materials and perform user acceptance testing, draft business requirements as well as, provides subject matter expertise to enterprise and functional area projects. Position Responsibilities: Execute and drive operational excellence Perform all designated activities for supplier metrics and performance, report and analyze, review, and resolve trends in quality issues, and coordinate implementation of process changes to improve quality and production. Update and maintain disaster recovery plans and business continuity support. Provide operations leadership support, when applicable. Conduct research and lead resolution for all business user system escalations and service needs. Serves as primary point person for key projects and system enhancements for the systems utilized by SpecialtyOperations and develop and maintain project plans for assigned projects. Act as Internal liaison/point person with other departments for designated business line to support all system enhancements or issues. Support process improvement initiatives and activities to advance service ownership through volunteering or as assigned by providing subject matter expertise and assisting in preparing any documentation or materials required. Provide recommendations to management as to which projects are worthy of pursuing by recommending Project Concepts and scoring the projects. Identify process improvement opportunities or initiatives to improve the client/customer experience. Support prioritized corporate initiatives in accordance with project timelines and allocated budget. Enhance the Experience Lead business partner feedback initiatives and continually look to improve business partner service and customer experience satisfaction for services delivered. Answer clearly and concisely all email and phone inquiries within established service levels submitted to business support channels. Support efforts to collect and implement Bus Partner Feedback and User Experience Enhancements. Support engagement and implementation efforts for raising the level of service delivery and excellence. Identify areas of improvement or objective for enhancing customer experience. Evolve and Adopt Technology Provide Support for execution efforts prioritized Corporate, SC & LTS initiatives in accordance with project timelines and allocated budget. Support learning materials creation and at times conduct appropriate training relative to letters of credit core system and trade document automation systems. Lead implementation of any proposed process changes due to project implementation. Participate in the testing and complete all assigned tasks by due date. Develop and implement business user acceptance test plans for new systems and upgrades to current systems; create, update, and implement policies and procedures related to support responsibilities. Lead all business user acceptance project tasks and si