Senior IT Professional - Infrastructure

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Senior IT Professional - Infrastructure

Salary

$77,870.00 - $157,014.00 Annually

Location

Houston, Texas

Job Type

Full Time

Job Number

34079

Department

Houston Airport System

Opening Date

05/02/2024

Closing Date

5/16/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: HAS - IT TECHNOLOGY INFRASTRUCTURE

Workdays & Hours: Shift work, could include a Rotating Schedule weekends and holidays (Subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS

The Communications Technology group within the Information Technology Division of the Houston Airport System (HAS) supports day to day technical operations and functionality of common use terminal equipment for airline passenger processing.

The Sr. IT Professional - Infrastructure manages upkeep including updates/upgrades to our voice audio recording application, provides oversight for the Airport Operations Database (AODB) system and oversight to the Enhanced 911 (E911) system. The Senior IT Professional - Infrastructure will be a key contributor in the deployment and management of HAS’ Curb Gate initiative. This initiative will deliver a touchless journey for passengers throughout the airport terminal from check in to the departure/boarding gate integrating self-service kiosks, self-service bag-drop and an identity management system for passengers in Terminal A, Terminal D and Hobby Airport. This position leads deployment of and maintains the Curb to Gate solution to ensure high quality passenger and enterprise communications technology aligning with HAS’ Mission and 5 Star Vision. The services shall be performed at the three airports George Bush Intercontinental Airport/Houston (IAH), William P. Hobby (HOU), and Ellington Airport (EFD). "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The duties of the Senior IT Professional - Infrastructure include but are not limited to:

TECHNICAL EXPERT: Has advanced technical certifications that demonstrates mastery of a specialized infrastructure discipline. Typically participates in industry/technical users’ groups. Proactively resolves highly complex technology problems by providing expert technical advice. May serve as highest level of escalation internally. This position is routinely expected to provide guidance, technical support, and find creative solutions to a variety of business needs.

OPERATIONS & MAINTENANCE: Oversees a variety of highly complex analytical and technical assignments; provides subject matter expertise and advice for assigned technology and infrastructure systems. This position plans, manages, and implements infrastructure projects and upgrades; designs and documents infrastructure processes, procedures, and standards. Ensures effectiveness of infrastructure by performing preventive maintenance work and monitoring system performance; diagnoses problems; works with external vendors and COH departments; and supports back-ups for a variety of technologies, business units, and systems.

STRATEGY: Understands how technology infrastructure systems support business objectives. Drives innovation and creative solutions by providing value propositions. Influences the strategy; acts as a technical thought leader in specialized areas. Implements best practices and uses knowledge of internal and external technology challenges and opportunities to drive business transformation. Addresses risks, limitations and vulnerabilities. Sr. IT Professional – INF role imparts influence and direction has to how server, cloud, storage and other infrastructures are implemented.

TEAM EFFORT: Contributes to the Information Technology team effort by accomplishing specific goals and performing related responsibilities as needed. The Sr. IT Professional – Infrastructure position provides coaching, mentoring, to other Server Team admins as well as Desktop leads when appropriate. Team Effort is more than being a team player, it is a willingness to assist the organization to succeed, to offer assistance outside of normal scope, and it is being available when needed.

WORKING CONDITIONS

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. May occasionally require work in outdoor environment. Occasionally louder noise as found in a data center situations. May require lifting up to 40 pounds occasionally.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable.

Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS

At least six (6) years of technology experience supporting IT infrastructure. Valid system-specific technical certifications required. Advanced certifications and applicable work experience beyond six (6) years may be substituted for up to two (2) years of the education requirement.

System-specific technical certifications may be considered for substitution for 1 year of experience.

A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related

field may be substituted for two years of the experience requirement.

LICENSE REQUIREMENTS

None

PREFERENCES

PREFERENCES:

Preferences will be given to candidates with the following:

• Ability to interpret communications requirements and define user needs

• Honesty / Integrity Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.

• Self-motivated, focused and driven to succeed

• Ability to work in high paced environment work with sense of urgency, ability to multitask, and prioritize

• Fast learner; able to adapt to changes quickly

• A solid appreciation for and commitment to teamwork

• Sr. IT Professional Infrastructure prefer to possess and maintain credential from Building Industry Consulting Service international (BICSI) such as: Registered Communications Distribution Designer (RCDD), Registered Telecommunication Project Manager (RTPM) or any other BICSI certification.

• Minimum 10 years of experience in Information Technology systems, construction experience preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRE

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 28

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842.

If you need special services or accommodations, call 281-233-1842; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM

EOE Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you a Houston Airport System employee?

• Yes

• No

  03

  What is the "highest" level of education you have obtained?

• High School Diploma/GED

• Associates Degree

• Bachelors Degree

• Masters Degree and beyond

• No Degree

  04

  What was your degree concentration in?

• Computer Science

• IT - Computer Support Specialist

• Computer Desktop and Network Support

• Management and Information Systems (MIS)

• Other

• No degree

  05

  How many years of technology experience do you have supporting IT infrastructure?

• Less than 2 years

• 2 years but less than 4

• 4 years but less than 6

• 6 years but less than 8

• 8 years but less than 10

• 10 years or more

• No experience

  06

  Which system-specific technical certification are you proficient in? (Please upload your certification)

• Bicsi RCDD

• Bicsi RTPM

• Bicsi OSP

• Bicsi Cabling and Termination

• Microsoft Certified

• Other

• I do not have a certification

  07

  Which of the following end-user tools do you have experience with? (Check all that apply)

• Win10

• Office365

• Office Suite

• Software Packaging

• Fluke Fiber and cooper testing equipment

• None of the above

  08

  How many years of Design / Construction experience in the area of Information Technology Infrastructure and/or IT Project Management do you have?

• Less than 1 year

• 1 to 3 years

• 3 to 6 years

• 6 to 9 years

• 10 years or more

• No experience

  09

  Do you have a valid, non-expired, system-specific technical certification? (If yes, please attach to appliation)

• Yes

• No

  10

  What industry have you work for? Please check all that applies.

• Airline

• Private

• Aviation

• Corporate

• Commercial

• Government

• other

  Required Question