SUMMARY

The Clinic Director is responsible for ensuring the overall quality and continuity of outpatient clinical services and programs provided by SMOC Behavioral Healthcare's outpatient clinics. The Director will promote communication and collaboration between clinical, administrative and billing components and act as a liaison to facilities, human resources, and finance. It is the role of the Clinic Director to provide strategic leadership to make the operation efficient and effective in its delivery of services to clients. It is the responsibility of the Clinic Director to ensure that the clinics operate within state regulated clinical standards, as well as upholding the mission of the agency and providing a safe and welcoming environment for our clients and staff.

PRIMARY RESPONSIBILITIES

• Ensure compliance with program/department, agency and or funder requirements - this includes quality standards of practice, quality standards for billing, documentation and service delivery.

• Coordinate and track participation in training on the most current practices for treatment, diagnosis and interventions for clinical staff, as well as subject matter training and safety protocols.

• Co-facilitate intern training including selection, communication with graduate schools and providing weekly group supervision.

• Provide clinical supervision individually or in group settings, as necessary, for some clinical staff.

• Provide guidance and intervention during urgent or emergency situations with individual clinicians and clients.

• Participate in quality improvement planning and action with entire management team.

• Monitor caseloads and work with the clinic intake specialist to triage and assign cases from a waitlist.

• Work with the front office and administrative team to implement a centralized scheduling process.

• Work closely with medical staff to ensure effective coordination of care.

• Work closely with billing team to ensure clinical providers meet billing and documentation requirements as required by payors and state agencies. Monitor weekly claims reports and assist in correcting billing issues.

• Continuously improve client care by monitoring access to care and intake needs, follow up, no shows, lengths of treatment and outcomes testing

• Participate as the subject matter expert for the electronic health record.

• Write and deliver annual performance evaluations for clinical staff.

• Oversee systems for confidentiality of client, employee and agency records and PHI in accordance with federal and state laws and funder requirements.

• Credentialing all clinical staff with payors and state agencies as necessary

• Participate in responding to community mental health and addictions treatment needs from the continuum of services at SMOC as well as the larger local communities.

• Work with internal and external partners to improve cultural responsiveness, including federal and state agencies as well as community organizations.

• Review and develop policies and procedures that reflect regulations, ensure clarity of procedures, enhance clinical practice and support fiscal viability.

• Participate as needed in seeking funding opportunities, RFRs, and grant proposals.

• Participate in budget development and regular oversight of finances and status.

• Help promote an environment for all staff that promotes job satisfaction, client care, team collaboration, positive morale and staff engagement.

• Work with Division Analyst and Division Director to plan budget and meet staffing and financial goals.

• Assist with recruiting - manage, develop and evaluate staff by providing timely mentoring, training and performance management.

• In collaboration with the Medical Director, responsible for the design, development, implementation and ongoing maintenance of Utilization Review process for all clinical services.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Must be licensed, certified or registered to practice in one of the core disciplines listed in Section 424 of the DPH regulations.

• Must have at least five years of full-time clinical experience subsequent to obtaining a Masters degree, of which at least 2 years must have been in a management/leadership capacity.

• Must have experience providing both short and long-term treatment to individuals in outpatient settings, i.e., mental health clinic, day treatment program, residential program, and substance abuse program.

• Must have knowledge of managed care practices.

• Must be familiar with public sector system and services.

PHYSICAL REQUIREMENTS

• None

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Division Director of Behavioral Healthcare.

• Direct reports of this position are Child & Family Program Director & clinical staff.

ENVIRONMENT

• Dress is business casual

• Remote work is available for maximum 40% of total hours

• Office is located at the SMOC Behavioral Health Clinic at our main campus on Bishop St. in Framingham

As part of the responsibilities of this position, the Associate Clinic Director will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday - Friday 9:00am - 5:00pm

35 Hours per week