NY Bilingual Call Center Specialists ¿Estas buscando una carrera? ¡Considere aplicar ahora! Looking for a career? Consider applying now!Corning, NYCorning Credit Union is seeking Bilingual Spanish and English speaking Call Center Specialists to join our team in the Corning, NY market.Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.3 billion in assets and more than 150,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Bilingual Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Essential Job DutiesMaintain appropriate knowledge of core systems and CCU’s products and servicesAnswer incoming calls and member questions in a prompt and professional manner Present and explain beneficial products to members and assist in meeting their vast financial needsOpen new memberships, accounts, and services Assist members with requests for account research needsCollect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud proceduresProactively educate members on the ease of doing business with CCU through our many electronic service channelsAlso assumes responsibility for other projects or duties as assignedRequired CompetenciesExcellent comprehension, verbal communication, and written communication skills in Spanish and EnglishStrong customer service and interpersonal skills with the ability to connect well with members via the telephoneHighly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environmentExceptional attention to detailStrong problem-solving skillsConfidence in promoting appropriate products and servicesTechnical aptitude with experience using mobile banking and other apps or financial servicesEducation RequirementsA bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered A high school diploma or GED is requiredExperience RequirementsPrior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidateCommunication Skills RequiredThe ability to read and comprehend moderate to advanced instructions and correspondence The ability to write moderate to advanced correspondence within professional etiquette standardsThe ability to effectively present information in one-on-one and small group situations Physical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform the role.Ability to work in a repetitive motion for a lengthy period of timeAbility to work within in a fast-paced call center environmentRegular use of computer requiredSpecific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range Compensation - The starting Bilingual Call Center Specialist I base pay range is $19.00 - $24.50 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential. An Equal Opportunity Employer. Corning Credit Union values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Pay transparency nondiscrimination provision. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Minimum Salary: 18.00 Maximum Salary: 23.50 Salary Unit: Yearly