About The Modal Shop - a PCB Company

The Modal Shop delivers innovative structural vibration and acoustic sensing systems and services to test laboratories and manufacturing facilities around the globe. We offer a world-leading sound and vibration rental program, precision calibration systems, modal shakers, non-destructive test systems, and digital sensors, which are all designed to simplify testing for our customers. We’re a fun, fast-paced team based in Cincinnati, Ohio. With a focus on Total Customer Satisfaction for both our internal and external customers, we have strong and ongoing commitment to being a great place to work! Learn more about our team | www.modalshop.com + www.linkedin.com/company/the-modal-shop

More Reasons to Join the Team

The Modal Shop offers a highly collaborative, team-based atmosphere with (bonus!) a casual dress code. We celebrate successes with team-wide events, offer ongoing professional development opportunities, and bring out our Modal Spirit for the holidays and special events (we’re talking Chili Cook-Offs, The Modal Olympics, Cornhole Tournaments, and more!). Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. The Modal Shop also provides all full-time team members with 100% employer paid medical, dental, and vision premiums for you and your family. Our full-time team also receives 3 weeks of PTO per year in addition to 10 paid holidays.

As an Application Engineer with The Modal Shop, you will provide general sales support and technical support of products in the field by phone, email, or video conference coverage.

Additional Duties:

• Provides general sales and technical support to customers, focusing on calibration products.

• Receives training in a range sensor operation types and applications as well as sensor calibration theory and methods to support TMS product lines.

• Responds to a wide range of customer technical inquiries by phone, e-mail, or video conference.

• Participates in testing of calibration products and software and to identify software bugs or product enhancements to reports back to engineering and product management.

• Provides Field Sales Engineers with technical expertise in the pre-sale phase to answer customer questions as needed.

• Assists in the completion of orders and repairs (Quality Concerns):

• Appropriately documenting information from customers for internal parties to action accordingly.

• Performs follow up on with customer to ensure successful completion of repairs.

• Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research and product development paths.

• Provides quotations for products and services in accordance with pricing and delivery policy.

• Performs other duties as directed for the efficient operation of TMS, Sales & Marketing and other PCB Group companies.

• Promotes teamwork, cooperation, and commitment to “Total Customer Satisfaction” among team members.

Minimum Qualifications:

• Education: Two year technical degree or equivalent specialized training

• Experience: Two years experience in technical field, sound and vibration industry knowledge and experience is a plus.

• Travel Requirement: None

Preferred Qualifications:

• Sound and vibration industry knowledge and experience is a plus.

Additional Benefits:

• 100% company paid medical, dental and vision insurance premiums

• Company funded HSA and HRA Accounts

• Employer paid basic life insurance, short- and long-term disability insurance

• 401k w/ company match

• Annual Bonus

• Tuition Reimbursement Program

• Dependent Orthodontic Reimbursement

• Employee Discounts, Holiday Gift Certificates, Referral Bonus

This role has physical requirements that must be met to successfully perform the essential functions of this role.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.