This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11908923 Department

CSL Bursar: Student Financial Services Management

About the Department

The University of Chicago is one of the nation\'s leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University\'s 5,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL\'s programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition.

The University of Chicago is in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.

Campus and Student Life (CSL) provides programs and services to all members of the University of Chicago community in all aspects of life outside the classroom, through enriching the lives of our students, staff and faculty members and contributing to a vibrant, collaborative, and diverse campus community that inspires excellence. CSL comprises 20 offices, which house, feed, support, counsel, and provide engagement opportunities for our students and University community members. CSL has a talented team of more than 350 staff members, all of whom are dedicated to ensuring that members of our university community, particularly our students, are poised for academic, personal, and professional success.

Job Summary

The Associate Director of Service Operations and Receivables reports to the Senior Director of Student Financial Services and provides operational guidance and project management support to the service and receivables team in the Office of the University Bursar. The Associate Director of Service Operations and Receivables will directly oversee all aspects of the student account receivable lifecycle from outreach and orientation, service resolution and receivable resolution. The Associate Director of Service Operations and Receivables will ensure a compliant and high-quality service experience while assisting in maintaining a balanced level of receivables for all University programs. The Associate Director will assess the operating environment and recommend changes to current policy and procedures to allow for more effective and efficient service delivery and student account resolution.

Responsibilities

• Manage six employees that track operational, transactional, performance, and compliance reporting to provide reports to leadership.
• Assist in developing and implementing plans and goals for the department.
• Analyze, coordinate, and supervise daily service operations and report status to leadership.
• Utilize best practices to execute organization\'s operational and overall strategic plan.
• Develop Financial Education outreach and programming for students and relevant constituencies.
• Provide servicing metrics analysis and recommend solutions for problem resolution.
• Create, monitor, and evaluate reports to promote student successful receivable management for current students and collection accounts.
• Maintain, revise and update service guidelines and policies.
• Develop, execute, and manage community events for staff and our external constituencies.
• Monitor and retain ndustry news through proactive professional development.
• Implement systems of sustained continuous improvement. Review and update established business processes and metrics.
• Develop and establish performance goals, allocate resources, and assess policies for direct subordinates.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Advanced degree.

Experience:

• Knowledge of higher education institution and related work experience with student accounts.

Technical Skills or Knowledge:

Ability to manage sensitive student account situations to a satisfactory outcome.

Proven independent leader with excellent communication and organizational skills.

Knowledge of student i