Regional Dispatch Manager

Requisition ID: 5627

Location:

Buffalo, NY, US, 14203

Pay Type: Salary

Estimated Wage Range $90,000 - $150,000/Annually

ARE YOU READY TO BUILD PROGRESS WITH US?

Driven by our purpose: Building progress for people and the planet. We are transforming to become the global leader in innovative and sustainable building solutions. Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving circular construction as a world leader in recycling to build more with less. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Description:

ABOUT THE ROLE

The Regional Dispatch Manager will report directly to the region SVP and have dotted lines into the regional GM’s to lead dispatch teams within the Ready Mix Concrete organizations in the Northeast and Great Lakes

East Regions to increase driver and operational efficiencies while supporting a growing customer centric culture. It is also expected to provide leadership and training to handle complex customer situations related to the order placement and scheduling processes. Candidates must possess the ability to train and coach on how to facilitate communication between the plant, field, drivers and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within distribution center within the framework of established policies and procedures.

WHAT YOU'LL BE DOING

• Working closely with the Region SVP and regional ready mix GM’s to drive operational improvement

• Develops operational goals, objectives and related metrics to ensure alignment with company vision/strategy

• Offer well thought out advice to sales, QC and operations departments for the betterment of the organization

• Utilize available technology and encourage its use by supervisors and dispatchers

• Training and coaching the teams to understand and focus on how to safely improve their KPI’s

• Training and coaching the teams on how to efficiently work with other departments within the organization

• Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of Dispatch Center staff. Counsels and negotiates with customers to develop mutually beneficial outcomes.

• Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service

• Analyze customer service related information and evaluate the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers, Materials Performance (Quality) and Credit Collections personnel

• Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results

• Fully accountable to leverage regional market expertise to propose solutions for changing conditions, complex/emergency situations with speed and accuracy

WHAT WE ARE LOOKING FOR

Education: Bachelor's degree or 10 years of equivalent experience.

Additional Education Preferred: Master's degree

Field of Study Preferred: Business or Construction Management

Additional Requirements:

• Minimum of 10 years of dispatch/customer service experience. Previous supervisory experience preferred

• Demonstrated good judgment and discretion Strong organizational skills with focus on accuracy

• Able to follow established processes and/or document new processes

• Ability to work under pressure to meet critical deadlines all the while being detailed-oriented

• Excellent customer service skills and ability to function as part of a team

• Works cooperatively with other employees, customers, clients and the public

• Able to handle multiple responsibilities at one time and must be able to deal effectively with people using a facilitative approach

• Excellent oral and written communication skills

• Strong leadership and demonstrated problem-solving skills as well as excellent time management and project management skills

• Bi-lingual (Spanish) may be desired

• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

• Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary

• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings

• Medical, Dental, Disability and Life Insurance coverage

• Holistic Health & Well-being programs

• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care

• Vision and other Voluntary benefits and discounts

• Paid time off & paid holidays

• Paid Parental Leave (maternity & paternity)

• Educational Assistance Program

• Dress for your day

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Click to view Company Benefits Overview (https://rmkcdn.successfactors.com/65809a03/43b9d8dc-3fe7-4a1c-98be-1.png)

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com . This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Please visit our Pay Transparency Policy Statement (https://rmkcdn.successfactors.com/65809a03/24646738-50fc-475e-bf73-0.jpg)

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment to all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Nearest Major Market: Buffalo