Amherst. Aither Health. Member Advocate. $22 - $28/hour.

Why this role is important:

Navigating the healthcare system can be very confusing. Where should you go? How much will you have to pay? Will the service be covered? Is this doctor good? These are just a few questions members often have when seeking care. Aither's Member Advocates are there to provide answers to these questions and to help guide individuals.

What youll do:

Listen. Actively listen. Listen with perceptive, compassionate and considerate ears - like its your Grandma on the other end of that line.

Help. Help our members with whatever they need - even when they do not know what that is. It might be explaining benefits, scheduling an appointment, helping them find a high quality physician or helping them understand what it will cost.

Engage. Engage your teammates when needed to resolve the members questions completely while you are on the call.

Learn. Learn how to battle healthcare costs. We will teach you.

Save. Leverage what you learn to help our members receive high quality care at a reasonable cost.

Invent. Help us invent new ways to battle health care costs.

What youll bring: * High school diploma or GED * Ability to remain patient, level-headed and cool under pressure * Talent to communicate clearly - when you explain it, people get it * PC and Windows experience * Desire to help people and get them to those ah! moments * A love for taking on difficult situations and finding creative solutions * Natural talent for digging until you find a solution * The attitude that anything worth doing is worth doing right - every single time * Talent for ensuring nothing falls through the cracks on your watch * Ability to maintain confidentiality * The motivation to learn and constantly improve processes * Mindset of a team-player - you'll be ready to jump in and help on any Aither task

You might also bring: * Associates Degree * Medical billing experience * Claims experience * Knowledge of CPT codes, ICD-9 codes and Medical Terminology * Experience with lots and lots of phone calls, coming in and going out

As an Equal Opportunity / Affirmative Action Employer, Aither Health and its affiliates will not discriminate in its employment practices due to an applicants race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Aither Health will not tolerate discrimination or harassment based on any of these characteristics. Aither Health encourages applicants of all ages.

To apply, forward cover letter and resume to: bclarisey@aitherhealth.com